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Support

Contact support

Use the portal first for care-team and provider questions. For order, shipping, cancellation, or policy requests, contact support and include the address used for checkout or your online visit.

Choose the topic

What do you need help with?

Care-team or provider questionUse the patient portal for doctor questions, care messages, refill follow-up, or clinical updates.Order statusShipping, pharmacy fulfillment, tracking, or an order number you need us to check.Online visit questionHelp starting, finishing, or correcting your online visit before a provider review.Refill or care messageUse the patient portal for refill timing, follow-up, or a care-team message.Cancellation or refundCancellation timing, refund eligibility, or a question about a charge.Privacy requestAccess, deletion, correction, opt-out, or another privacy rights request.

What to include

For email requests, send the address used at checkout or your online visit, your order number if you have one, and the shortest clear description of the issue. Portal messages and support messages are not emergency services.

Details

Business and service information

Merchant
Rebody Health
Support hours
Monday-Friday, 9:00 AM-5:00 PM Pacific Time
Support phone
510-224-3850
Model
Telehealth access for adults comparing treatment formats, doses, monthly prices, supplies, and next steps before an online visit.

Where we serve

Jurisdictions served

Rebody Health currently serves adults located in these U.S. states:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Kentucky
  • Maine
  • Maryland
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • New York
  • North Carolina
  • North Dakota
  • Oregon
  • Pennsylvania
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin
  • Wyoming

Rebody Health does not currently serve patients in other U.S. states, the District of Columbia, U.S. territories, or outside the United States.

If a licensed clinician determines treatment is appropriate, prescriptions may be fulfilled by U.S. pharmacy partners.

Prescription medications are not returnable once dispensed; support handles questions about orders, care, and follow-up. See the returns page for details.