Telemedicine Consent
Last updated July 2, 2026
These consent terms apply to telemedicine services made available through Rebody Health.
Rebody Health Telemedicine Notices
Telemedicine services described in this consent are made available through the website operated by Compound Technologies Inc., doing business as Rebody Health (“Rebody Health,” “we,” “our,” or “us”). Use of the website and services is also governed by our Terms of Service and Privacy Policy.
Rebody Health facilitates access to telemedicine services, medical intake, care messaging, and pharmacy coordination when clinically appropriate. A patient who starts care through Rebody Health understands that treatment is not guaranteed, that a prescription is not guaranteed, and that a licensed provider may decline care, request more information, recommend in-person care, recommend a primary care provider or specialist, or determine that a requested treatment is not medically or ethically appropriate.
Medical intake information is used by a board-certified physician or other licensed provider licensed in the patient's state to evaluate whether a treatment plan is appropriate. Patients must provide accurate and complete information, complete intake only for themselves, and tell the provider the reason they are seeking care. Patients should discuss alternatives to telemedicine care, including in-person care with a primary care provider or relevant specialist. If a patient does not have a primary care provider, they may consider finding one through their insurer, local health system, or a licensed provider directory.
Telemedicine care has limitations. A provider consulting with you remotely does not perform a hands-on physical examination and may not have information that would be obtained by examining you in person. The absence of a physical examination may affect the provider's ability to diagnose a condition, disease, or injury, and telemedicine may not be appropriate for every condition or concern. To reduce this risk, provide complete and accurate information and discuss all diagnosis and treatment options with your provider. State law may also limit a provider's ability to prescribe certain medications without an in-person examination.
Rebody Health may use de-identified or aggregated intake, follow-up, refill, survey, or care-response information for operations, quality review, analytics, service improvement, and to understand or describe general outcomes or trends. Rebody Health does not use identifiable protected health information in public marketing claims or disclose patient-level outcomes to advertising platforms unless the patient has provided written authorization or another legal basis applies. See the Privacy Policy and Notice of Privacy Practices for more information.
Patients consent to provider and care-team communications through video files, audio files, phone calls, direct text messaging, email, care messages, invitations to use HIPAA-compliant audio/video chat services, and file exchange where available. These channels support evaluation, follow-up, refill help, care questions, and provider requests for additional information. They are not for emergencies.
If an urgent or emergency medical condition occurs, call 911 or seek in-person care at an urgent care center or emergency department. Rebody Health, its technology tools, and asynchronous messages are not emergency services.
There may be a preferred pharmacy used for fulfillment, but a patient may direct a prescription to any pharmacy of their choosing when permitted by law and pharmacy availability. To request pharmacy redirection, contact support@rebodyhealth.com before fulfillment begins.
Patients agree they may not submit a claim for telemedicine services provided through Rebody Health to Medicare, any other federal payor, or any state or private payor. Rebody Health does not guarantee reimbursement, coverage, treatment, prescription approval, health outcomes, weight outcomes, performance outcomes, recovery outcomes, cosmetic outcomes, or pharmacy availability.
Patients can make formal complaints about a provider to the medical board in the state where they are located. State medical board contact information is available through the Federation of State Medical Boards directory at fsmb.org/contact-a-state-medical-board.
Certain states require telemedicine providers to make provider licensure or identifying information publicly available on a website. Rebody Health does not currently make telemedicine services available to patients located in Massachusetts, Rhode Island, or Vermont. If Rebody Health begins serving any of those states, Rebody Health will first update its public provider disclosures with the provider names, professional credentials, licensure or registration information, and any other identifying information required by applicable state telemedicine rules.
To the fullest extent permitted by law, patients agree to indemnify and hold harmless Rebody Health, MD Integrations, their employees, contractors, affiliated professional entities, and physicians who contract with MD Integrations from claims arising out of misuse of the services, inaccurate or incomplete information, violation of these terms, or violation of law.
If you have questions about this consent, contact support@rebodyhealth.com.